Billing & Refunds

Subscriptions

Subscriptions apply per business entity and use the active plan version stored in the system at the time of purchase or trial start.

Trial

If the active plan version includes trial days, a trial may be available according to the plan shown on the Pricing page. During a trial the subscription is Trialing and gives the same access as an active one.

Payment provider

Business subscriptions, Freelancer Lead Credits and Hunter Credits are paid through Paddle. In the current environment Paddle runs in Sandbox mode, so payments are test payments. Stripe is only an optional alternative path that a deployment can enable; it is not the current payment method. Local development environments may use local subscription controls instead.

Freelancer credits

Lead Credits are bought as packages and Hunter Credits by quantity on Freelancer Billing. Credits are added only after Paddle confirms the payment, not when you return from the checkout page. A declined lead does not refund its Lead Credit, and a failed Lead Hunter request does not use a Hunter Credit.

Cancellation

Owners can cancel from the dashboard. With Paddle the normal cancellation takes effect at the end of the current billing period, so access continues until then; immediate cancellation is a separate action. The subscription status updates after the payment provider confirms the change.

Subscription status

Status values such as trialing, active, cancelled, archived, or revived reflect the current subscription record for the business entity. A cancelled subscription still gives access until the end of the paid period.

Refunds

For a question about a charge contact support; handling follows the payment provider and the merchant configuration of the deployment.