General questions
See the FAQ and How It Works pages for the product overview, Deep Scan, GEO reports, AI Visibility, GEO Passport and Freelancer.
Support
Business listing problems
If public business information looks incorrect, check whether the listing is claimed and managed by the owner.
Claim problems
Claims require a verified user account and a business-domain email matching the listing website domain.
Reviews
Only published reviews appear publicly. Owners can respond to published reviews from the dashboard.
Billing
Subscription status is managed per business entity. Subscriptions and Freelancer credits are paid through Paddle. See Pricing and Billing & Refunds for current plan information.
Freelancer and credits
Lead Credits (unlock leads) and Hunter Credits (run Lead Hunter) are separate balances shown on Freelancer Billing. If you paid but credits did not appear, contact support with your account email and the transaction details.
Support assistant
The support chat answers from the EBS24 support knowledge base. If the assistant is temporarily unavailable your message is kept and you can use the contact email instead.
Technical issues
If a page fails to load or data looks stale, try again later and note the URL when contacting support.