Refund Policy
Payments on EBS24 are processed by Paddle.com, our Merchant of Record, which handles billing, taxes and refunds.
Business subscription ($9.99/month)
New subscriptions start with a 7-day free trial. You can cancel at any time in your dashboard; access continues until the end of the paid period and you will not be charged again. If you are not satisfied, you can request a full refund within 14 days of a payment.
Lead Credits and Hunter Credits (one-time purchases)
Unused credits can be refunded within 14 days of purchase. Credits already used to open a lead or run a Lead Hunter analysis are not refundable, because the digital content has been delivered. A declined lead does not return its credit.
How to request a refund
Email suport.ebs24@gmail.com with your account email and the order number from your Paddle receipt, or use the link in the Paddle receipt. Refunds are returned to the original payment method.
Last updated: October 2026